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Delete Account

Delete Your Account

We're sorry to see you go. This page explains how to permanently delete your BrainQ account and all associated data.

Last Updated: March 01, 2026
Applies to: BrainQ App — all versions

Contents

  1. 1. Delete from the App (Recommended)
  2. 2. Request via Email
  3. 3. What Data Is Deleted
  4. 4. What Data Is Retained
  5. 5. Grace Period & Cancellation
  6. 6. Local Data
  7. 7. Related Policies
  8. 8. Contact Us

1. Delete from the App (Recommended)

The fastest way to delete your account is directly within the BrainQ app. Follow these steps:

1

Open BrainQ on your device.

2

Navigate to Settings.

3

Scroll down to the Data section.

4

Tap "Delete Account".

5

Choose your preferred deletion method:

  • Schedule Deletion — 15-day grace period during which you can cancel the request.
  • Delete Immediately — Permanent and irreversible. Cannot be undone.
6

Type DELETE to confirm your request.

⚠️ Important: You must be signed in to your Google Play Games account to delete your cloud data. If you are not signed in, only local data deletion is available through Settings → Delete All Data.

2. Request via Email

If you cannot access the app or prefer to request deletion manually, you can email us:

Include in Your Email

We will process your email deletion request within 30 days as required by applicable data protection laws including GDPR and CCPA. You will receive a confirmation email once your data has been deleted.

3. What Data Is Deleted

When you delete your account, the following data is permanently removed from our servers:

⚠️ Permanently Deleted:
  • Your Firebase authentication account and credentials
  • All cloud-synced game progress (completed levels, scores)
  • Achievement data and unlock progress
  • Daily challenge history and streak records
  • Google Play Games achievement sync data
  • Cloud-stored settings and preferences
  • Account deletion request records (after processing)

This action is consistent with Section 6 (Data Storage & Security) and Section 8 (Your Rights & Choices) of our Privacy Policy, as well as Section 4 (User Accounts) of our Terms of Service.

4. What Data Is Retained

The following data may be retained after account deletion in accordance with our Privacy Policy — Data Retention:

🗑️ Deleted

  • Authentication account
  • Game progress (cloud)
  • Achievements
  • Streak & challenge data
  • Play Games sync data
  • Cloud preferences

📦 Retained (Anonymous)

  • Aggregated analytics (14 months)*
  • Crash reports (90 days)*
* Retained data is fully anonymous and cannot be used to identify you. Retention periods are governed by Google Firebase's data policies. No personally identifiable information is retained after deletion.

5. Grace Period & Cancellation

If you choose the scheduled deletion option, your account enters a 15-day grace period before permanent deletion.

Day 0 — Request Submitted
Your deletion request is recorded. You are signed out. Your account is marked for deletion.
Days 1–14 — Grace Period
You can cancel the request by going to Settings → Delete Account → Cancel Deletion. Sign back in to access your account normally.
Day 15 — Permanent Deletion
All data is permanently and irreversibly deleted from our servers. This action cannot be undone.
✅ To cancel deletion: Open BrainQ → Settings → Delete Account → Cancel Deletion. This must be done before the 15-day grace period expires.

If you chose "Delete Immediately", there is no grace period. Your data is permanently deleted as soon as the request is confirmed.

The 15-day grace period is referenced in Section 4 (User Accounts) of our Terms of Service and Section 8 (Your Rights & Choices) of our Privacy Policy.

6. Local Data

Account deletion removes your cloud data from our servers. Local data stored on your device is handled separately:

For a complete data removal, we recommend: (1) Delete your account (cloud data), then (2) Delete local data or uninstall the App. This is consistent with Section 6 (Data Storage) of our Privacy Policy.

7. Related Policies

This page operates in accordance with the following BrainQ legal documents. Please review them for complete details:

Referenced Documents

  • 🔒 Privacy Policy — Section 6 (Data Storage & Security), Section 8 (Your Rights & Choices)
  • 📄 Terms of Service — Section 4 (User Accounts), Section 14 (Termination)

Your Rights Summary

8. Contact Us

If you have any questions about account deletion or need assistance, please contact us:

We respond to all data deletion requests within 30 days. For GDPR-related inquiries, you may also contact your local data protection authority.